How can we help?

FAQ

SHIPPING

How much does shipping cost?

Free shipping applies to all orders $150 and over. For orders under $150 a flat rate shipping charge is applied.

Please see below:

Standard - $7.95 for NSW & ACT / $9.95 for VIC & QLD / $12.95 for SA, WA, NT & TAS

Express - $14.95 for NSW & ACT / $19.95 for VIC, QLD, SA, WA, NT & TAS

How long will it take to get my order?

Orders will dispatch within 1 - 3 business days of the order being placed unless stated otherwise.

Delivery times within Australia for standard post is 1 to 12 days, express post is 1 - 4 business days. Delivery times are estimates only depending on your delivery area and when your order is dispatched from our warehouse. 

Please ensure that all your delivery details are correct so you can receive your order as soon as possible.

What shipping carriers do you use?

We use a range of couriers and postal services depending on your location, type of item and cost. These include freight companies such as Australia Post, Startrack, Couriers Please and Fastway Couriers.

How can I track my order?

Once the order ships, you will be sent an email with the tracking information.

What do I do if my order arrives damaged?

Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and/or damaged item(s). 

Please send an email through to support@chemicalwizards.com.au

Do you ship internationally?

Currently we only ship domestically within Australia.

PRODUCT

What is the difference between the Ultra Foam Cannon & Ultra Foam Gun?

The Ultra Foam Cannon is designed to attach to your brand of pressure washer. You will be able to select the required adaptor or view our chart to see which one fits your pressure washer.

The Ultra Foam Gun is designed to fit directly with your garden hose.

How do I know which adaptor fits my pressure washer?

We have adaptors to suit most common brands if you're still unsure please send us an email and one of our staff will be able to assist you here.

Is Snow Foam safe on my paint?

Yes it is. Our Ultra Foam Snow Foaming Detergent is pH Neutral means it won't strip any waxes, sealents or coatings.

Safe for all paint, paint protected cars and cermaic coated cars.

Is Snow Foam safe on my wrap?

Defintely is. Being pH neutral means it won't damage your beautiful wrap work.

I don't own a pressure washer, can I still use your products?

Yes you can! Our Ultra Foam Gun is designed to fit your house hold garden hose.

How much foam do I use?

We recommend using a ratio of 1:9 on both our Ultra Foam Cannons & Ultra Foam Guns.

100ml of detergent and 900ml of water.

How do I use the Ultra Foam Gun?

1. Fill the Ultra Foam Gun bottle with 900mL of water followed by 100ml of Ultra Foam Snow Foaming Detergent.
2. Place the Ultra Foam Gun head onto the bottle and twist into place, attach the end nozzle and hose trigger. Give it a swirl.
3. Adjust the dial for the amount of foam you want.
4. Spray and apply the foam all over your car. Allow it to soak for 5 minutes. (Here you can snap some cool photos)
5. Using a wash mitt, lightly scrub the car if needed and rinse well. Proceed to dry the car with a Ultra Drying Towel.

How do I use the Ultra Foam Cannon?

1. Fill Ultra Foam Cannon bottle with 900mL of warm water followed by 100mL of Ultra Foam Snow Foaming Detergent
2. Connect Ultra Foam Cannon head to bottle and attach it to your pressure washer. Adjust the top dial for different foaming rations and end nozzle for varying spray patterns.
3. Foam your car! Make sure to not miss a spot.
4. Watch the thick foam run down and work its magic let it sit for 5 minutes. (Perfect time for some quick photos!)
5. Rinse the foam off with clean water from your pressure washer workign your way down from top to bottom.
6. Dry the car with a Ultra Drying Towel.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Just send us an email to support@chemicalwizards.com.au

What warranty is included?

Our Ultra Foam Cannons & Guns all come with 2 year warranty. Simply send us an email with your order number to support@chemicalwizards.com.au. One of our friendly staff will assist you with this.

OTHER

Any questions?

You can contact us through our contact page! We will be happy to assist you.